As the world becomes smaller and smaller with the information age, more businesses are having to cater to customers across multiple geographies and go Global. This quite often forces employees from vastly diverse cultures to find ways to work together and be productive on a day to day basis. This course is aimed at emphasizing the importance of some general Best Practices in business that transcend cultures and are considered Global. Here below are some aspects that this course will accomplish.

Who is the target audience for the Global Business Professional course?

Companies that do a significant portion of their business with overseas clients involving day to day interaction.
Companies that have to send their employees on international assignments for periods of a few weeks to several months.
Companies that host visits from International clients for Project Review meetings from time to time.
Companies that are looking to improve international customer relationships and communication

What is the duration of this course?

Typically this course can be covered in about 8 hours of instruction. This will include various exercises, Role play and opportunity for interaction to increase understanding of the material.

How will my employees benefit from this course?

Improved professionalism in day to day encounters with the customer
Improved communication and appropriate use of the English language
Improved understanding of expectations when it comes to deadlines
Improved understanding of how key decisions are made, worldview differences between the East and West
Knowledge of topics to avoid in conversation that can offend
Build up the confidence of employees in their ability to approach the customer and conduct routine business

Here is a Sample Agenda for this course (1 day)

 

1. Definitions and Foundations
  • Definition of culture, why is this important?
  • Worldview and its importance in how people make decisions
  • Broad differences between Eastern and Western thinking
2. Specific Tips on Differences between East and West

The following are some representative topics (not comprehensive)

  • Hierarchy
  • Shaking of the head
  • Dignity of Labor
  • Dealing with women
  • Time Management
  • Attention to detail
  • Dress code
  • Table Manners
3. Addressing Customers, Senior Management, Americans in general
  • Use of First and Last names
  • When to use titles like Mr. or Dr. etc.
  • Addressing women appropriately
4. Conversational Topics
  • What is considered inappropriate conversation topics
  • What is considered offensive by Americans
  • Tips on acceptable topics for general conversation
  • Relationship building
5. Differences in usage of English
  • British English vs. American English
  • Indian expressions that are highly unique to India
  • Words that don’t exactly mean the same thing
6. American Phrases, Expressions and Slang