As the world becomes smaller and smaller with the information age, more businesses are having to cater to customers across multiple geographies and go Global. This quite often forces employees from vastly diverse cultures to find ways to work together and be productive on a day to day basis. This course is aimed at emphasizing the importance of some general Best Practices in business that transcend cultures and are considered Global. Here below are some aspects that this course will accomplish.
Companies that do a significant portion of their business with overseas clients involving day to day interaction.
Companies that have to send their employees on international assignments for periods of a few weeks to several months.
Companies that host visits from International clients for Project Review meetings from time to time.
Companies that are looking to improve international customer relationships and communication
Typically this course can be covered in about 8 hours of instruction. This will include various exercises, Role play and opportunity for interaction to increase understanding of the material.
Improved professionalism in day to day encounters with the customer
Improved communication and appropriate use of the English language
Improved understanding of expectations when it comes to deadlines
Improved understanding of how key decisions are made, worldview differences between the East and West
Knowledge of topics to avoid in conversation that can offend
Build up the confidence of employees in their ability to approach the customer and conduct routine business
The following are some representative topics (not comprehensive)